Dear Citibank UK –
I don’t know how far this message will get, but I really would love it if I had the option of NOT receiving paper statements every month. I am happy to consult my statements online, and I’m sure that a lot of your customers would. As it stands, I get a large envelope every month with pricey international postage informing me of my massive account balance of £16.26 – it goes straight into the bin.
I imagine you would save hundreds of thousands of £££ per anum on paper costs and postage if you gave people the option of ending paper mailings. The environment would also win big. Why don’t you offer this?
ED NOTE: Oct. 6 I actually got a reply from Citibank! They were kind enough to say that this was going to their “senior management”, but also mentioned the following:
“Please be advised that if you wish to stop receiving paper statements there are two options- one is a hold mail option for an annual fee of 150GBP. The second option is we can change your statement cycle from monthly to annual or semi-annual or quarterly. This way you will receive only limited statements…”
Umm…yeah, I’ll take the annual statement over the (nearly) $300. Better than nothing, but it sounds like there is some very strange bureaucracy at work there!