An Open Letter to Citibank (UK)

citibank.gifDear Citibank UK –
I don’t know how far this message will get, but I really would love it if I had the option of NOT receiving paper statements every month. I am happy to consult my statements online, and I’m sure that a lot of your customers would. As it stands, I get a large envelope every month with pricey international postage informing me of my massive account balance of £16.26 – it goes straight into the bin.
I imagine you would save hundreds of thousands of £££ per anum on paper costs and postage if you gave people the option of ending paper mailings. The environment would also win big. Why don’t you offer this?
Many thanks!
Nick Aster
www.triplepundit.com
ED NOTE: Oct. 6 I actually got a reply from Citibank! They were kind enough to say that this was going to their “senior management”, but also mentioned the following:


“Please be advised that if you wish to stop receiving paper statements there are two options- one is a hold mail option for an annual fee of 150GBP. The second option is we can change your statement cycle from monthly to annual or semi-annual or quarterly. This way you will receive only limited statements…”
Umm…yeah, I’ll take the annual statement over the (nearly) $300. Better than nothing, but it sounds like there is some very strange bureaucracy at work there!

Nick Aster is a new media architect and the founder of TriplePundit.com

TriplePundit.com has since grown to become one of the web's leading sources of news and ideas on how business can be used to make the world a better place.

Prior to TriplePundit Nick worked for Mother Jones magazine, successfully re-launching the magazine's online presence. He worked for TreeHugger.com, managing the technical side of the publication for 3 years and has also been an active consultant for individuals and companies entering the world of micro-publishing. He earned his stripes working for Gawker Media and Moreover Technologies in the early days of blogging.

Nick holds an MBA in sustainable management from the Presidio School of Management and graduated with a BA in History from Washington University in St. Louis.