Comments on: An Open Letter to Citibank (UK)

By: Farhan butt

Farhan butt — Fri, 03 Apr 2009 10:45:43 +0000

Dear sir.Madan,
Hope you are fine where ever you are this world.I am an international student and studying MBA in International business Management .I have completed my study.I am doing Thesis on Citibank internet banking and information technology system .The reason of sending this mail to get some information about the Citi bank history and its services and position in the industry.I don’t know how far this message will go but i keep my finger cross.For any information you can contact me on my email.
Thank you

By: Eric Morgan

Eric Morgan — Fri, 02 Dec 2005 13:33:42 +0000

I have had problems with Citibank ever since I opened my accounts (UK£, US$ and Euros) several years ago. I put up with it because I can’t find another bank that provides similar facilities.
Recently they sent us replacement Credit Cards (chipped variety) but changed our PIN numbers. There is no way we can change them back to our chosen numbers because the ATM’s here in Spain don’t have this option available. Citibank have not offered to pay my airfare to the UK in response to my email of complaint. So we don’t use them, we use Nationwide instead, no currency conversion charges, online copies of statements,fantastic service.
And yes, I get THREE envelopes each month. One for each account. I would love to know the name of the genius who thought that one up!

By: Dave

Dave — Sun, 09 Oct 2005 15:30:10 +0000

My CitiBank credit card account in the US offers a one-time $5 statement credit for going all-electronic. I receive notices of statement availability, balance updates, and payment confirmation via email. I can even pay online. Seems strange that one part of Citibank is able to accommodate this kind of feature while another part cannot, but maybe it has to do with the country you do your banking in?

By: Dan Bailey

Dan Bailey — Wed, 05 Oct 2005 15:43:32 +0000

Halifax lets you have online statements instead of paper. Once a month I get an email letting me know that a new statement is available. I really can’t think why a bank wouldn’t provide this when they can save so much money as you point out.