http://www.triplepundit.com/2008/09/enterprise-rent-a-cars-pat-farrell-addresses-corporate-responsibility/ Business, Better. Since 2005 Sat, 21 Nov 2009 18:33:24 -0800 http://wordpress.org/?v=2.8.6 hourly 1 http://www.triplepundit.com/2008/09/enterprise-rent-a-cars-pat-farrell-addresses-corporate-responsibility/comment-page-1/#comment-11432 Anonymous Sun, 12 Apr 2009 17:56:01 +0000 http://www.triplepundit.com/wordpress/2008/09/enterprise-rent-a-cars-pat-farrell-addresses-corporate-responsibility/#comment-11432 On Thursday April 9, 2009 I was at Enterprise Car Rental: IRVING SERVICE KING 3910 W. AIRPORT FREEWAY IRVING, TX 75062-5909 Tel.: (972) 790-0985 It was 5 P.M. My son, his service dog and I had just returned from a baseball game at The Ballpark in Arlington. We had been in Texas since Monday April 9, 2009. He has a brain tumor and wants to visit all the major league baseball stadiums...to date this was stadium 26 (Texas Rangers on Mon-Wed-Thurs) and stadium 26 (Houston Astros on Tues). The guys at Enterprise knew when we arrived to Dallas Forth Worth Airport on Monday that our reservations with Enterprise were messed up. We had to take a taxi to their location because they would not pick up at the airport...even though that's were I was told to book for our trip by Enterprise. They were aware that the taxi cab driver charge was $66 dollars from the Airport to their location...$22 for Me, $22 for my son, and $22 for his service dog Edison (FOR AN ASSISTANCE DOG!). So when we got their Thursday to return the car, I asked if there was anyway they could give us a ride to the airport for our 8:00 flight. The answer was that they could not, but had a friend that drove taxi and it would only cost about $15. I asked are you sure? Their answer was "yes, he only charges ¬Ω price for our customers". He even called the cab for us. Mind you, this was a total of 6 mile (using Google Maps). Well, his charge was $52.10, not even close to $15 I was told. So if you add the two fares up they equal $118.10. This is what YOUR advice cost us that was totally wrong in every way! This was the location I was told to book...even though I then found out you have a location at the airport, which is a whole another story because that's where we originally went Monday morning, on YOUR shuttle, and were told where our reservations were (that we would have to take a cab or something). On 90% of these trips we have used Enterprise Renal Car, but I think we need to re-evaluate. I also feel maybe I need to pass the word...newspaper, TV, internet, twitter, blogs, anything to let people know our story. You tell me this is OK.... Disappointed, Jim Chiampo 1044 Hepplewhite Street Westerville, Ohio 43081 Cell 614-905-6934 Home 614-392-0219 On Thursday April 9, 2009 I was at Enterprise Car Rental:
IRVING SERVICE KING
3910 W. AIRPORT FREEWAY
IRVING, TX 75062-5909
Tel.: (972) 790-0985
It was 5 P.M. My son, his service dog and I had just returned from a baseball game at The Ballpark in Arlington. We had been in Texas since Monday April 9, 2009. He has a brain tumor and wants to visit all the major league baseball stadiums…to date this was stadium 26 (Texas Rangers on Mon-Wed-Thurs) and stadium 26 (Houston Astros on Tues). The guys at Enterprise knew when we arrived to Dallas Forth Worth Airport on Monday that our reservations with Enterprise were messed up. We had to take a taxi to their location because they would not pick up at the airport…even though that’s were I was told to book for our trip by Enterprise. They were aware that the taxi cab driver charge was $66 dollars from the Airport to their location…$22 for Me, $22 for my son, and $22 for his service dog Edison (FOR AN ASSISTANCE DOG!). So when we got their Thursday to return the car, I asked if there was anyway they could give us a ride to the airport for our 8:00 flight. The answer was that they could not, but had a friend that drove taxi and it would only cost about $15. I asked are you sure? Their answer was “yes, he only charges ¬Ω price for our customers”. He even called the cab for us. Mind you, this was a total of 6 mile (using Google Maps). Well, his charge was $52.10, not even close to $15 I was told. So if you add the two fares up they equal $118.10. This is what YOUR advice cost us that was totally wrong in every way! This was the location I was told to book…even though I then found out you have a location at the airport, which is a whole another story because that’s where we originally went Monday morning, on YOUR shuttle, and were told where our reservations were (that we would have to take a cab or something). On 90% of these trips we have used Enterprise Renal Car, but I think we need to re-evaluate. I also feel maybe I need to pass the word…newspaper, TV, internet, twitter, blogs, anything to let people know our story. You tell me this is OK….
Disappointed,
Jim Chiampo
1044 Hepplewhite Street
Westerville, Ohio 43081
Cell 614-905-6934
Home 614-392-0219

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