Comments on: Uservoice – A More Sustainable way to Gain Customer Insight

By: neha

neha — Wed, 22 Jul 2009 07:27:55 +0000

I guess you need to cover http://yousuggest.us if you are really excited about listening tools. The product is more business-like and better positioned for organizations. More in the likes of Salesforce…

By: Edward

Edward — Wed, 01 Jul 2009 02:00:12 +0000

It’s still possible for uservoice to get gamed by griefers who want to get their comments in. One tactic is to use a bunch of accounts to create a flood of new suggestions, all suitably unpleasant, which will fill up the RSS feed and distract from people who are actually trying to use the system.
I’m seeing that on http://feedback.annarbor.com right now (oh, it might be cleaned up by the time you see this) and it’s a pain.

By: Paul Smith

Paul Smith — Wed, 20 May 2009 23:02:27 +0000

Gladly, you’ve got something good going on here, people need to know!

By: Marcus Nelson

Marcus Nelson — Wed, 20 May 2009 21:13:54 +0000

Hey Paul –
Thank you for the write up on UserVoice, what a great overview. We really appreciate your explaining our methodology and not just what can be done with our service. Again, well done!
~marcus