Something astounding happened recently. A crumpling bag caused a company to crumple up years of effort and commitment to a green packaging innovation and toss it in the bin.
Yes, the much touted fully compostable bag for SunChips was released this year, with high expectations and many other companies paying close attention. And what happened? People complained about, of all things, that the packaging was, wait for it…Noisy.
Noisy!? Yes, the noise that consumers made about it was loud enough that SunChips are transitioning back to conventional packaging for all but one size, one flavor of SunChips in America. Canada? Standing strong, with a sense of humor.
What does this say about the state of green products? The American consumer?
To me, it says we’d better walk the green talk that’s been so prevalent in recent years. People get upset and point fingers at BP and the like, but maybe its time they start pointing at themselves in the mirror.
Being so focused on your own needs and bubble of comfort that a noisier bag is not acceptable, is just inexcusable. Choosing to embrace old style packaging that for the most part, save being collected and upcycled by TerraCycle and other companies, is going to add to trash on the street, in our landfills, in the ocean is atrocious.
Given that SunChips is a mainstream brand, it may be simple ignorance among consumers that when you throw something away, it doesn’t go away. But given Sunships extensive advertising, for at least a year previous to the launch of their new packaging, I’m not inclined to believe that.
Yes, as product developers we should always keep customer experience front and center, as people beyond the committed green will be more easily swayed by other needs closer to home. The green aspects should underlie it all, but not be the lead character in the play, when it comes to consumer products and services.
There is definitely a lesson for companies here, but I don’t believe it’s for companies to err so far on the side of caution that real, beneficial progress gets swept away.
And yet, for people to go beyond simply being a bit displeased and get in a full on uproar over noisy packaging, to me, is a sign that it’s high time we as consumers realign our priorities.
Readers: What do you think needs to be done here? Better education of people of the greater context? Or a good swift verbal kick in the ass to get it, or get over it?