SC Johnson Test Markets Concentrated Windex Pouchesby Leon Kaye on Wednesday, Jul 6th, 2011 ShareClick to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window) Windex, now in "Mini" concentrated form. (Courtesy Wikipedia Commons)Can SC Johnson succeed with its venture into the fledgling concentrated refills market? The Wisconsin-based household cleaner giant has little choice. Crude oil’s rise to over US$150 a barrel in 2008 rattled many consumer packaged goods (CPG) companies, because the companies were suddenly faced with rising energy costs to ship their products, which are often just clunky jugs of water, across the country. Despite the recent dip in oil prices, they are now faced with spiking energy costs again. The rise of scrappy startups like Replenish and their refillable bottles adds to the pressure.The pitch for concentrated household cleaners and refills is a tough one to make. But SC Johnson could succeed on this attempt with its release of its concentrated Windex solution that will roll out online.The business case for concentrated household cleaner products is an easy one to make from a company’s perspective. Less packaging, reduced energy costs, and decreased water consumption all add to the triple bottom line. SC Johnson made the point that its “Windex Mini” will use 90% less plastic and avoid the transport of the 22 ounces of water that fill up a 26 ounce bottle that currently line store shelves. The Minis’ online availability could also be a winner with online shoppers who may love to buy products on sites like Amazon.com or Drugstore.com–but uncheck those items once they hit the shopping cart because even with “free shipping,” customers are socked with fees since those bulky bottles of cleaner are expensive to ship.The hurdle, however, is the consumer, as old habits die hard. Consumers view refilling as “inconvenient,” or end up wasting product as many of us are accustomed to dumping a cup of product in that dishwasher or washing machine. SC Johnson is taking the go-slow approach. The company will gather consumer feedback, and tweak the packaging and formulas for the long haul.What SC Johnson has got to do is work with retailers. The company can take a twist of the old Ocean Spray strategy from the 1960s that pushed cranberry juice into the mainstream: cajole the supermarkets and big box stores to snag that coveted middle, eye-level shelf space; hire students and retirees to demo the benefit; and pass out coupons like mad. Hiring Michael Constantine, the whose fatherly character from My Big Fat Greek Wedding who used Windex for everything from psoriasis to poison ivy, as a spokesman could be a winner. The upfront costs would cause some frowns in the Racine office, but will pay off in the long run–for SC Johnson and its competitors.If I were at SC Johnson, I would fly in “mommy bloggers” for a few days of Lake Michigan fun in Racine and take them on a Laverne & Shirley day trip to Milwaukee in order to get the word out, and not bother to invite one sustainability or “green” writer to the event. Those influential shoppers, along with retailers, are the key to the success of consumer education on this issue, and with the benefits to shareholders, the environment, and yes, mommies, the opportunity is too important to pass up.Leon Kaye writes and consults about sustainability issues around the world and corporate social responsibility. The Editor of GreenGoPost.com, he also contributes to The Guardian Sustainable Business; you can follow him on Twitter. Based in Fresno, California, Leon Kaye is a business writer and strategic communications specialist. He has also been featured in The Guardian, Sustainable Brands and CleanTechnica. When he has time, he shares his thoughts on his own site, GreenGoPost.com. Contact him at firstname.lastname@example.org. You can also reach out via Twitter (@LeonKaye) and Instagram (GreenGoPost). Follow Leon Kaye @leonkaye 4 responses Reducing the size of the packaging or changing the packaging materials is a short term plan. These manufacturers still depend on cheap diesel fuel to run the trucks that bring in the raw materials and distribute the final product. Good luck with that one. We applaud SCJ for trying to not ship water but if they want people to truly use concentrates, they have to design a better user experience. Asking people to reuse cheap bottles that were designed to be thrown away doesn’t translate to a great user experience. When it doesn’t work, the chorus will once again call consumers “lazy” when it comes to using concentrates and we will get more of the status quo when it comes to consumer product design. Well consumers aren’t the ones who are lazy, it’s the industrial design to using concentrates that’s been lazy. Design better products and let individuals and society reap the benefits of concentrates. We can do better.Join the discussion at http://www.facebook.com/pages/Replenish/127474300617766 Nice post Leon! Having witnessed the effectiveness of Ford’s big media event in Dearborn a couple weeks ago, I say your mommy blogger idea is spot on. I appreciate the comments. True, design has a role. I’m not a fan of diesel but that is a reality, so fewer shipments is a good start. But let’s face it. Mommy bloggers rule and are influential, and fomenting a change in consumer behavior would start with them.Thanks for reading.LK Comments are closed.