Huggies Ad Suggests: Men are from Mars, Diapers are from Venusby Raz Godelnik on Wednesday, Mar 14th, 2012 ShareClick to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Who knew men are so sensitive? Well, certainly not Kimberly-Clark (K-C). The company enraged many dads earlier this month with its new “Dad Test” campaign for Huggies diapers. The idea behind the campaign was as follows: “To prove that Huggies diapers and wipes can handle anything, we put them to the toughest test imaginable: Dads, alone with their babies, in one house, for five days.”Huggies tried to make it funny as you can see from this ad, but apparently it didn’t work out. Dads got angry at the company, promising on Facebook not to buy Huggies never ever again and a petition was uploaded on Change.org against K-C. The company quickly responded, apologized and promised to immediately make changes in the campaign. The whole fiasco was not just a great opportunity to learn about the sensitivity level of modern dads, but also a valuable lesson in stakeholder engagement in the age of social media.Let’s look first at KC’s intentions. Here’s what K-C spokesman Joey Mooring had to say about it: “The singular goal with this campaign was to demonstrate the performance of our products in real-life situations because we know real life is what matters most to moms and dads. A fact of life is that dads care for their kids just as much as moms do and in some cases are the only caregivers…We intended to break out of stereotypes by showing that dads have an opinion on product performance just as much as moms do.” Now look again at K-C’s ad. It’s clear that the company tried to use humor to meet its goal, but apparently not everyone saw the humor in it. Especially not the dads.“This is just yet another insulting and stupid advertisement in this genre. Surprised you didn’t show one of these inept, shaved apes dropping a baby because they couldn’t figure out which end to hold them by”, “This is a very offensive message. If this is what they think about dads, I guess it is time to switch to pampers!”, and “This ad is insulting and sexist. This isn’t 1965 any more. And diapers have never been difficult for men to use” were some of the comments K-C got on its Facebook page following the ad. Now, I’m a dad and I also change diapers regularly, and I didn’t find this ad offensive or ridiculing in any way. At the same time I didn’t find the ad that funny either. Others see it differently – humor after all is a relative thing and what one person finds funny, another person might find offensive.So, does it mean advertising campaigns can only play it safe now or not use humor anymore? Of course not, but a company like K-C should have also considered in advance the chance that not all dads would like the campaign, especially when it is based on a cliché that is no longer true. After all, today 32 percent of dads are the primary caregiver. So, lesson #1: Be careful with clichés. Lesson #2: Be aware of the impact even a small unsatisfied group of customers can have online. Here’s a fact: Most dads probably don’t care or know about K-C’s ad. There’s a good chance that the majority of those who saw the ad even liked it. Yet, dozens of angry dads and moms on K-C’s Facebook page and over a thousand signatures on a Change.org petition were enough to generate a negative buzz, get the media interested in the story and eventually get K-C to admit it made a mistake and change its campaign.K-C did ignore these two lessons, but was quick to respond, showing it is well aware of other important lessons learned from similar situations in the past. It’s not very surprising by the way – K-C knows how to master social media and it was ranked no. 10 (with FedEx) on the top 10 list of the SMI-Wizness social media sustainability index last year. This ranking indicates that K-C is an example of a company that makes good use of the wisdom of its crowd and knows how to “collaborate with fans to break taboos and challenge status quo.” I guess it didn’t work out this time (maybe because men not knowing how to change diapers has not been the status quo for the last 20-30 years..).So what lessons K-C did implement well? Once the trouble began, it didn’t underestimate the influence/impact of its social media critics and acted fast. Really fast. Within hours its spokesman issued a statement saying that “we recognize that we need to do a better job communicating the campaign’s overall message… and, because of the responses we have received, are making changes to ensure that the true spirit of the campaign comes through in the strongest way possible.” Not only that, K-C also replaced its initial TV ad with a new one that “more clearly communicates our true intent,” also also got in touch with Chris Routly, who started the petition against the company on Change.org, updating him about all the changes.This quick response was an implementation of another important lesson (taken also from the SMI-Wizness social media sustainability index): A corporate culture of unresponsiveness can torpedo the reputation of even the most altruistic brands. In other words, sometimes being slow to repair the damage done is worst than making the damage in the first place.K-C’s spokesman is even moving forward to engage more closely with dads – he said that after the backlash he went to the Dad Summit 2.0, a conference in Austin where brands have an opportunity to have conversation with dads. I’m not sure what he have learned there, but I’m quite positive K-C will never assume anymore or hint that men are from Mars, diapers are from Venus.[Image credit: jaker1983, Flickr Creative Commons]Raz Godelnik is the co-founder of Eco-Libris, a green company working to green up the book industry in the digital age. He is an adjunct faculty at the University of Delaware’s Department of Business Administration, CUNY and the New School, teaching courses in green business and new product development. Raz Godelnik is an Assistant Professor and the Co-Director of the MS in Strategic Design & Management program at Parsons School of Design in New York. Currently, his research projects focus on the impact of the sharing economy on traditional business, the sharing economy and cities’ resilience, the future of design thinking, and the integration of sustainability into Millennials’ lifestyles. Raz is the co-founder of two green startups – Hemper Jeans and Eco-Libris and holds an MBA from Tel Aviv University. Follow Raz Godelnik @godelnik 7 responses Huggies needs to catch up to the year 2012. Great in-depth piece on the Huggies debacle. Especially enjoyed seeing fathers across the nation get galvanized and really talk about just how silly this issue was. National Fatherhood Initiative also tackled the issue, and we even appeared on HLN to debate the ad. Check out the blog here: http://thefatherfactor.blogspot.com/2012/03/huggies-working-to-clean-up-diaper-mess.htmlKeep up the good writing! Can’t believe the men got upset over this… such a trivial thing to be worried about.. OK- sensitive men- now you know how women feel with stupid ads regarding us-tampon ads, ads with women doing the housework, body soaps/lotions, underwear, makeup, etc. etc. etc…. get over it!! we all know how hard you work and how hard you work with and for your families. how you think the diaper ads are insensitive are beyond me. Men have been changing diapers forever and do a pretty good job of it. at least mine did. Clueless ladies.Men have had enough! A lot of the commercials are stupid- some are stuck in the 50’s mentality. 50% of the people in the US are single and they still show ads with mom and dad- and usually the dad is a goof ball who needs the wife’s help. So out of touch with reality these ad campaigns are- It’s a shame they couldn’t had this same effect on CBS when the wimmin from THE TALK were making fun of the man who had his penis cut off by his deranged bitch from hell wife! Sharon Osborne is the worst kind of bigot for all her nasty jokes. She should have been fired for her jokes. Comments are closed.