Keurig Green Mountain employees learn how Keurig brewers are made while touring a manufacturing facility in Shenzhen, China.
By Lise Cloutier
There are few experiences in life that take you out of your comfort zone, force you to think differently about the world and actually have the potential to impact the work you do every day. Recently, I had one of those experiences.
I have been with Keurig Green Mountain, Inc. (Keurig) for nine years. I am responsible for quality control in the company’s hometown of Waterbury, Vermont, where I ensure that our brewers and beverage packs are ready to be distributed to our foodservice customers. I also capture data about the lifecycle of our coffee, such as when it was roasted, where it’s headed and what time it left our facility. I know what it takes to get our products into our customers’ hands and deliver a high-quality product. Turns out – for the past nine years, I’ve only known the half of it.
Earlier this year, Keurig sent me and eight of my colleagues on a week-long trip with stops in China, Hong Kong, Singapore and Malaysia, where we visited our co-manufacturers – meeting supply chain partners and touring their facilities. The purpose of this trip was to give us a behind-the-scenes look at what goes into building our brewers, from design and assembly to the finished product that ends up on kitchen counters. Few companies invest in truly hands-on, experiential learning opportunities for their employees, and in addition, it is very rare to get a window into manufacturing operations – especially in Asia.
Keurig knows a thing or two about source trips: The company has been sponsoring employee trips to coffee farms since the early 1990s – giving employees a chance to learn about coffee production while meeting our coffee suppliers and their families. This year, the company decided to expand its employee experience, sending nearly 70 employees to coffee farms in Nicaragua, Mexico, Peru and other coffee-growing countries, as well as the trip I took to Asia-Pacific – a very first for the company. Click to continue reading »
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