airlines

3p Weekend: United Can Learn From These Airlines About Customer Service

United can look to some of its peers in the North American airline sector for a few pointers on how to treat customers…

United Airlines Faces New PR Problem in China

Dr. David Dao, the 69-year-old physician who sustained injuries when he was dragged off a United Airlines flight on Sunday, is being called…

United Learns a Costly Lesson About Customer Engagement

United Airlines' poor handling of Flight 3411 is a lesson in crisis communications, customer engagement and how quickly a company can lose its…

Greening Aviation from the Ground Up

When it comes to green aviation, most of us think about how the planes and engines are becoming more efficient (and they are!).…

Fewer Than 18 Percent of People Have Flown: What Happens Next?

As incomes rise and the global middle class expands, the remaining 82 percent of the world who have yet to step foot on…

Can Positive Marketing Boost KLM in the U.S.?

KLM is looking to grow its brand in the U.S. Will emphasizing service rather than price pay off amidst the rise of super-discount…

Airlines to Test Alternative Fuel

The technology already exists to transition the global aviation industry to alternative, low-carbon fuels. But manufacturers haven’t been able to produce the necessary…

Twitter Chat Recap: #TheGreenEngine w United Technologies

Today, United Technologies, TriplePundit, and a lively online audience discussed how breakthrough innovation takes a commitment of time and resources to create large…

EPA On Board to Develop Emission Rules for Aircraft

This announcement now clears the way for the EPA to develop rules to regulate aircraft emissions, much as the agency has done for…

Autonomous Technology Still Needs Humans After All

From self-driving cars to pilot-less airplanes, what is the future of autonomous machines and where do humans fit in?

The Long Road to True Innovation

In today’s world, “innovation” is often synonymous with “fast.” But when the stakes are high, the mission is critical, and failure is not…

Op/Ed: The Powerful Role of Aviation in Sustainable Urbanization

As one of humankind’s truly global industries, commercial aviation can have a powerful impact on the growth of sustainable urban environments around the…

JetBlue’s 2015 CSR Report: Crewmembers and Community Values Come First

JetBlue's 2015 corporate social responsibility (CSR) report reflects a comprehensive vision that often goes outside the bounds of what is expected from a…

Solar Power and the Future of Air Travel

Swiss pilots Bertrand Piccard and Andre Borschberg are making their way around the world in a solar-powered plane. And while we aren't likely…

Female Dreamliner Pilots Make History … in Saudi Arabia

A recent Royal Brunei Flight to Jeddah, Saudi Arabia, piloted by an all-female crew, raised some eyebrows as it landed in Saudi Arabia…