Zappo’s

3p Weekend: 5 Companies with Exemplary Customer Service

In a world where automated help lines and terms and conditions pages that read like Russian novels have become commonplace, it's unfortunate that…

3p Weekend: 10 Companies Thriving in American Downtowns

The migration of major companies from urban downtowns to surrounding suburbs has spanned decades. Across the U.S., commuters sit idly in traffic jams…

Leadership & the Moral Molecule

Have you ever wondered why you immediately trust someone you just met? Or why you give to your favorite nonprofit? According to Paul…

Is Your Company Confusing Employee Engagement with Employee Satisfaction?

Note to businesses: don't confuse "employee engagement" with "employee satisfaction."

The CSR Christmas List: Who’s Naughty and Who Is Nice?

This month Consumer Reports came out with a “Naughty and Nice” list that focuses on what companies succeeded and failed. We have our…

Zappos CEO Turning Vegas into a Tech and Culture Hub

The CEO of the e-commerce giant Zappos—famous for its speedy delivery, unconditional returns, and exceptional customer service—is using $350 million of his personal…

The Social Responsibility of Business is Here to Stay

The debate over what is the social responsibility of business is besides the point: companies are now more social responsible and there is…

Are the Greatest Brands in the World Sustainable?

What makes a brand a great brand? And is there something common to all the great brands that differentiate them from the ordinary…

4 Reasons Why Companies Should Embrace Their Flaws

The consumer trend tracking firm Trendwatching.com is covering a new trend called "Flawsome" which shows why businesses who truly embrace their flaws will…

Customer Service and the Triple Bottom Line – Lessons from Zappos

In his recent book Delivering Happiness: A Path to Profits, Passion, and Purpose, Tony Hsieh, CEO of Zappos, a company founded on online…