Hershey is confronting a bevy of problems as consumers seek snacks and foods that are more healthful and responsibly produced — and when they seek an indulgence such as chocolate, they want it to have depth and flavor. The company has suffered recent trends that include the drifting of consumers away from sugary foods, disappointing sales in China and volatility in global commodity markets.
The Pennsylvania-based confectioner has also long been dogged by accusations that its supply chain overlooks environmental degradation and human rights abuses. Alleged violations related to child labor, and even slavery, in Hershey’s supply chain convinced Whole Foods to stop carrying its popular Scharffen Berger brand of chocolates a few years ago. But in recent years, Hershey pledged to shift toward more responsibly-sourced ingredients. The company’s most recent corporate social responsibility report insists that it is ramping up those efforts worldwide.
Hershey’s silence, however, still rings loudly for those stakeholders who seek more transparency from the company. As is the case with many companies who tout the magic year 2020, Hershey promises it will buy 100 percent responsible and sustainable cacao by the end of that year, and boasts it is ahead of schedule of that goal by having already met it halfway. Hershey also showcases a program that it says helped 31,000 farmers in nations such as Cote d'Ivoire, Ghana and Nigeria, without divulging how -- while saying they are learning “information on best practices in sustainable cacao farming.” Such a vague disclosure is not going to mollify critics who have long said the global chocolate industry is one that provides indulgences for wealthy citizens at the expense of some of the world’s poorest people.
As of last year, only 10 percent of Hershey’s palm oil was traced to the exact extraction point; this year the company promises 100 percent traceability on that front. With a new mapping tool released this week by Global Forest Watch, that task should be far more seamless for Hershey and its competitors.
Is this report a roadmap toward becoming a more sustainable company or a public-relations tome? The 88-page report is a little of both. But as companies such as Unilever have learned, Hershey is one wayward supplier away from a massive headache and dealing with the fury of livid stakeholders. For its reputation’s sake, it behooves the company to back up its flowing prose with concrete action.
Image credit: Scott Beale
Leon Kaye has written for TriplePundit since 2010, and became its Executive Editor in 2018. He is also the Director of Social Media and Engagement for 3BL Media. His previous work can be found at The Guardian, Sustainable Brands and CleanTechnica. Kaye is based in Fresno, CA, from where he happily explores California’s stellar Central Coast and the national parks in the Sierra Nevadas. He's lived in South Korea, the United Arab Emirates and Uruguay, and has traveled to over 70 countries. He's an alum of the University of Maryland, Baltimore County and the University of Southern California.