Ask anyone who’s launched a sustainable brand, and they might tell you that what consumers say they’ll do to support social and environmental causes and what’s reflected at the cash register are sometimes two different stories. According to social impact consultancy GoodCorps, the disconnect between sustainable words and actions might be better understood by asking consumers a fairly simple question: What makes a brand good?
GoodCorps’ Brand Goodness Report, released today and the second of a three-part research project that explores how consumers define “goodness” and navigate purchasing decisions, finds that the language businesses use to define “good” is at the crux of that question. In fact, 94 percent of the 300 conscious consumers surveyed for the report said they were very or extremely likely to support “good” brands after hearing about companies’ community and environmental efforts in more “human” terms.
“We want to support those intrapreneurs who need more evidence of the return on investing in good,” Anna White, director of strategy and research leader for GoodCorps told 3p. “The Brand Goodness Report found a strong correlation between companies that do good and consumer loyalty. Our hope is that people can take those statistics to their leadership team when advocating for new programs.”
“I believe there’s a gap between intention and action because some people lack the information, access or opportunity to act on their values,” Kim said.
Even more, 65 percent of respondents shared that they bought products or used services after they found out about a company’s or product’s goodness on more human terms. Companies, brands and products with the following characteristics were perceived as good by those surveyed:
Image used with permission by GoodCorps
Nayelli is the Founder & CEO of Creators Circle, a nonprofit working to close opportunity gaps for future generations of impact changemakers. A trained journalist with an MBA, she also keeps the pulse on sustainable business and social impact trends and has covered these topics for a variety of publications over the past decade. She’s a systems thinker who loves to learn, share knowledge and help others connect the dots. Follow her on Twitter @NayelliGonzalez.